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A fully executed Service Level Agreement is
required before the start of any work. I
am willing to sign a Confidentiality Agreement and assure that all
correspondence will be kept confidential. Your personal information is never sold
nor shared and is used for the sole purpose of working in partnership with you.
Hours are billed in one minute increments. Hourly rates require an hour minimum charge
and payment for projects requiring less than two hours of service is due upon
completion.
The minimum payment of £25 shall be the deposit
required for new clients.
Most work will be ready in 24 to 36 hours with
priority rates for faster service which incurs a £15 charge.
Payment is due when services are rendered (unless
other arrangements are made in advance).
Invoices presented to new clients must be paid prior to delivery of
completed projects.
Invoicing for continuous services (retained hours)
are billed at the start of the month.
Retainers require a fully executed contract agreement and is based on a
minimum of three months. All retainers
are billed monthly in advance and are non-refundable. Unused retainer hours
will not be refunded or carried over to future months. Additional hours are billed at my regular
hourly rate.
Invoices are payable upon receipt. (10 working days for established clients).
Reimbursable expenses (i.e., postage,
client-specific supplies, messenger, or express mail/package services, etc.)
will be itemised on all invoices and are separate from the project work billing
or monthly retainer fee.
I accept cash, cheques, PayPal and bank
transfers. A £15 charge is incurred for
returned cheques.
Whilst every effort is made to ensure no errors are
made should you become aware of any, please return the work to me and I will
correct it free of charge.
Final proofreading is the responsibility of the
client unless using my proofreading and editing service. However, all assurances as to accuracy is the
client’s responsibility.
Rates and terms subject to change without notice.
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